Frequently asked questions

Do I need to replace any hardware to use CopperDisinfector?

No, CopperDisinfector works with most types of surfaces.

What’s more:
● CopperDisinfector needs no downtime for installation.
● CopperDisinfector last for years.
● CopperDisinfector is replaceable, if damaged.

Should I install CopperDisinfector myself or schedule an Installer’s service?

CopperDisinfector is designed as a D.I.Y. product.

If you want a mostly-wrinkle free and long-lasting installation, we recommend a trained installer.
CopperDisinfector is flexible and a handyman can install it easily with a little practice. Refer to our Installer’s Guide and Videos for details. Alternatively, you can schedule an installer’s service when you purchase the product.

Where do I find an approved installer?

Please go to our list of installers to find an installer closest to you. If you can't find an installer/dealer please contact us for more information.

Can I use CopperDisinfector on outside surfaces?

Yes. The adhesive is waterproof, once installed. Over time the surface may corrode (turn green, if not cleaned regularly) when exposed to weather, especially rain/humidity or salt air.

Can I use CopperDisinfector on food preparation surfaces?

We do not recommend CopperDisinfector for use on surfaces where food is prepared (counter tops, stove tops, grill plates). CopperDisinfector is not NSF-approved and torn bits of copper can get into the food, causing a hazard.

Will CopperDisinfector fail if exposed to the sun?
No. CopperDisinfector uses our proprietary copper alloys and is safe for sunlight and exposed areas.
Can it be installed in fog?
Not a good idea; moisture damages the adhesive and backing materials. You should ensure a completely dry surface prior to installation.
Do CopperDisinfector surfaces require cleaning?

Touch surfaces attract dirt and fingerprints. CopperDisinfector surface needs to be cleaned regularly for the highest disinfection action. Use only CopperDisinfector cleaners and cleaning pads or damage to the copper surface may result.

How often should I replace the copper film?

If the CopperDisinfector is damaged or the edges come off the surface, replace immediately. CopperDisinfector is metal and exposed edges can be sharp.

Can I sign up to be an installer?

Sure. We are currently looking for quality installers/dealers in the US and Canada. We encourage candidates who have worked as laminators or have installed window film or auto wrapping to apply.

Do I need special tools to install?

Refer to the Installer’s Guide and Videos for details on the tools you need.

How much CopperDisinfector material do I need?

We recommend applying CopperDisinfector to all touch surfaces.

For example:

To cover the edges of a 24"x24" square table you would order about 28 inches (24+ inches + 2 inches on each end for "wrap" or trimming to fit ) times 4 = 112 inches (a little over 9 feet of whichever width you desire).

Always allow extra material for testing and mistakes.

How hot or cold can a surface be during install?

Surfaces exposed to direct sunlight can be warm during installation (anywhere from 60 ℉ to 120 ℉). After applying, the acceptable temperature can be in the range of -20 ℉ to 155 ℉. Must warm CopperDisinfector and the surface to a minimum of 60 ℉.

Do not install on normally-heated surfaces of appliances such as heaters, stove tops or burners.

Does moisture affect installation?

Moisture on the surface should be removed at the time of installation. Once installation is complete, moisture on the surface will not affect CopperDisinfector.

Remove moisture from the surface before you install the film. Once installation is complete, moisture will not affect CopperDisinfector.

How do I prepare a surface to install CopperDisinfector?

See Videos.

Surface preparation and careful application of CopperDisinfector is the most important part of the process. This ensures a good look and long life when installation is complete.

The surface should be clean, dry, and free of surface roughness. Any roughness or "imperfections" in the surface will show through CopperDisinfector after installation.

Start by using a heavy-duty cleaner to clean the surface. If the surface is dirty or has any oil or contaminants on it before installation, the adhesive backing will fail, causing the edges to lift off the surface.

Final cleaning use 70% alcohol.

How do I smooth wrinkles when installing?

See Videos.

The best way to avoid wrinkles is to see the installation video and read all instructions. We suggest practicing on a non-critical surface to learn the best technique for installing.

How do I know when it's time to replace CopperDisinfector?

Consider the following factors for replacement. If any of them are true, then you should replace CopperDisinfector:

  • Is the surface damaged or rough so that it could cause injury to hands or clothing?
  • Is enough copper surface damaged or missing to reduce the disinfecting properties?
  • Does the surface look bad?
  • Is the surface discolored by use, abuse, age or improper cleaners or chemical exposure?
  • Is the surface tarnished by excessive moisture or salt air (corrosion)? CopperDisinfector does not rust or corrode like steel; however, it does tarnish and turn green if not cleaned properly.

If the surface is only discolored or dirty, restore it with the CopperDisinfector surface cleaner. If this is not possible, replace CopperDisinfector.

How do I remove CopperDisinfector from the surface to which it is attached?

The longer CopperDisinfector stays applied to a surface the stronger the adhesive becomes. If CopperDisinfector has been on a surface for a long period, it may take more effort to remove it. After practice, you may be able to peel off the old CopperDisinfector in sheets. If not, use a heat gun on low or medium heat to help soften the adhesive. Then, peel off the copper layer. Be careful not to get the surface too hot to touch.

Be careful when removing CopperDisinfector, edges are sharp.

How do I replace damaged areas?

CopperDisinfector can be removed from a surface and replaced. In an emergency, place another layer of CopperDisinfector on top of the damaged areas. However if the surface is rough it will show through. For this reason, we recommend you carefully remove the damaged layer prior to re-installation.

When should I clean the surface?

Clean the surface when it becomes visibly dirty or discolored. In order to maintain the highest level of disinfection from CopperDisinfector it needs to be cleaned regularly. If CopperDisinfector gets excessive dirt, fingerprints or oils will reduce the copper’s effectiveness to disinfect. Clean the surface daily or when the surface gets dirty. Use CopperDisinfector cleaners to clean the copper side of the surface.

How much pressure do I use when cleaning?

Use moderate pressure when using CopperDisinfector-approved cleaners and cleaning pads.

Fine scratches can improve the antimicrobial action.

Where do I buy approved cleaners and pads?

CopperDisinfector sells specially-formulated cleaners and cleaning pads that won't harm the surface of copper film and maintains the highest level of disinfection. Our cleaners are specially-formulated to maximize the Activated Surface of CopperDisinfector. Non-approved cleaners and cleaning pads may damage the film's surface and reduce disinfection.